adventure again stories

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Discover why buying preloved outdoor clothing is one of the easiest ways to save money, reduce waste and enjoy premiu...

Frequently asked questions

Once we receive and inspect your return, refunds are processed within 5–7 working days to your original payment method. You will receive a confirmation email once the refund is complete.

All of our items are pre-loved and may show minor signs of use, as noted in the product description.

You may return items as long as they are in the same condition as received, not further worn, damaged, or altered. Items returned outside these conditions may not be accepted.

Returns must be initiated within 30 days of delivery. After this period, we may not be able to process a refund or exchange.

We do not currently offer direct exchanges. If you would like an alternative item from our site, please return your original order for a refund and place a new order separately. If you’d prefer, you’re also welcome to purchase the new item first and then return your original item for a refund.

We’ll provide a prepaid return label to make returns simple.

A £3.50 return fee will be deducted from your refund to cover the cost of return shipping.

If your item is faulty or not as described, we’ll cover the return cost.

We’ll provide a prepaid return label with tracking included, so you can follow your return every step of the way.

Once your item is on its way back to us, you can track it using the link provided with your label.

When we receive your return, we’ll confirm by email and update you on your refund.

Yes. We currently offer tracked delivery to the 27 EU member states, the United States and Canada.

European tracked delivery is £14.99, with an estimated delivery time of 3–10 working days.

Tracked delivery to the United States and Canada is £17.99, with an estimated delivery time of 5–14 working days.

Please allow an additional 0–1 working day for processing and handling.

Orders delivered outside the UK may be subject to local import VAT, customs duties, taxes or handling fees.

These charges are not included in our product prices or shipping costs and, where applicable, are the responsibility of the customer.

Import charges are determined by the destination country's customs authorities and are outside of Adventure Again's control. We recommend checking your country's import rules before ordering if you're unsure whether additional charges may apply.

If an international order is refused, left unclaimed or returned to us because applicable import VAT, customs duties, taxes or handling charges have not been paid, we'll process any applicable refund once the parcel has been returned to Adventure Again.

Where permitted by applicable consumer law, the original delivery charge and any additional return postage, customs, clearance or handling costs incurred by Adventure Again as a result of the parcel being returned may be deducted from your refund.

Any deductions will only relate to applicable costs actually incurred in connection with the returned parcel.

This does not affect your statutory rights.

Do you still have questions?

For any questions or queries, please visit our Contact Form.