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Why Buy Preloved Outdoor Clothing? The Honest Guide to Buying Better Gear for Less

Why Buy Preloved Outdoor Clothing? The Honest Guide to Buying Better Gear for Less

Daniel Shorley

Discover why buying preloved outdoor clothing is one of the easiest ways to save money, reduce waste and enjoy premiu...

Frequently asked questions
How long will it take to process my return?

Once we receive and inspect your return, refunds are processed within 5–7 working days to your original payment method. You will receive a confirmation email once the refund is complete.
Can I return an item if it has been worn?

All of our items are pre-loved and may show minor signs of use, as noted in the product description.

You may return items as long as they are in the same condition as received, not further worn, damaged, or altered. Items returned outside these conditions may not be accepted.
How long do I have to return an item?

Returns must be initiated within 14 days of delivery. After this period, we may not be able to process a refund or exchange.
Can I exchange an item instead of a refund?

Yes! If you’d like an exchange, indicate this on the returns form. We can hold your replacement item for up to 5 days while your return is in transit.
Who pays for return postage?

Customers are responsible for return shipping unless the item is faulty or incorrect. We recommend using a tracked postal service to ensure your return arrives safely, as we cannot be held accountable for items lost during return shipping.
How can I track my return?

We recommend using a tracked postal service when sending your return. Once your parcel is on its way, you can track it using the tracking number provided by the postal service.

When we receive your return, we’ll confirm by email and update you on the status of your refund or exchange.

Do you still have questions?

For any questions or queries, please visit our Contact Form.