Returns – Adventure Again
At Adventure Again, we want you to be happy with every order.
All of our items are pre-loved, carefully inspected and ready for their next adventure. If something isn't right, returning it is simple.
We offer a 30-day returns policy, giving you 30 days from the date your order is delivered to request a return.
How to Return
- Complete our online returns form below.
- We'll provide you with a prepaid tracked return label and return instructions.
- Pack your item securely, attach the label and send it back to us.
Our returns are paperless, so there's no need to print or include a returns form inside your parcel.
Please keep your proof of postage until your return has been received and your refund has been processed.
We aim to process refunds within 5–7 working days of receiving your return.
Return Eligibility
To be eligible for a return:
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Returns must be requested within 30 days of delivery.
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Items must be returned in the same condition in which they were received and must not have been further worn, used, damaged or altered.
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As our products are pre-loved, minor signs of previous wear are expected and form part of the item's condition. We carefully inspect our products and describe and photograph any notable signs of wear or faults identified before sale.
As our products are pre-loved, minor signs of previous wear are expected and form part of the item's condition. We carefully inspect our products and describe and photograph any notable signs of wear or faults identified before sale.
Your statutory rights are not affected by our 30-day returns policy.
Return Postage
For standard or change-of-mind returns, Adventure Again will provide a prepaid tracked return label.
A £3.50 return fee will be deducted from your refund to cover the cost of return postage.
If your item is faulty, incorrect or not as described, we'll cover the cost of returning it, so no return postage fee will be deducted.
Refunds
Once your return has been received and inspected, we'll process your refund to your original payment method.
We aim to process refunds within 5–7 working days of receiving your return. You'll receive a confirmation email once your refund has been processed.
Your bank or payment provider may take additional time to make the funds available in your account.
Where applicable, the £3.50 return postage fee will be deducted from your refund.
Exchanges
We do not currently offer direct exchanges.
If you'd like a different item from our website, please return your original order for a refund and place a new order separately.
If you're worried that the alternative item may sell before your return is processed, you're welcome to purchase the new item first and then return your original item for a refund.
As most of our pre-loved products are individual one-off items, we're unable to guarantee that another size, colour or identical item will remain available.
Faulty or Incorrect Items
Every Adventure Again item is carefully inspected before it is listed and dispatched.
If you receive an item that is faulty, incorrect or not as described, please contact us at info@adventureagain.com as soon as possible.
Please include your order number, details of the issue and photographs where appropriate so we can resolve the problem as quickly as possible.
Where appropriate, we'll provide a prepaid tracked return label at no cost to you and arrange a refund or other suitable resolution in accordance with your statutory consumer rights.
International Returns
International customers can return eligible items within our 30-day returns period.
Please contact us before sending an international return. Adventure Again will provide the return label and instructions required for your return.
For a standard or change-of-mind international return, the applicable cost of the return label will be made clear to you before the return is arranged and may be deducted from your refund.
If an international item is faulty, incorrect or not as described, we'll cover the appropriate return cost where required.
Please follow the customs and return instructions we provide to help ensure the parcel is correctly identified as returned goods.
Customs, Duties & Refused International Deliveries
Orders delivered outside the UK may be subject to local import VAT, customs duties, taxes, clearance charges or handling fees. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer or recipient.
If an international order is refused, left unclaimed or returned to us because applicable import VAT, customs duties, taxes or handling charges have not been paid, we'll process any applicable refund once the parcel has been returned to Adventure Again.
Where permitted by applicable consumer law, original delivery charges and any additional return postage, customs, clearance or handling costs incurred by Adventure Again as a result of the parcel being returned may be deducted from the refund.
Any such deductions will relate to applicable costs actually incurred in connection with the returned parcel.
This does not affect your statutory consumer rights.
Need Help?
If you have any questions about a return, please contact us at info@adventureagain.com and we'll be happy to help.
